Customer care
Shipping
How quickly your order leaves us, what it costs to each part of the world, and what happens if something goes wrong on the way.
Dispatch
Orders placed before 14:00 on a working day are dispatched the same day. Orders placed after that, or at a weekend or public holiday, go out on the next working day. You will get an email with tracking the moment the parcel leaves us.
Delivery cost and time by destination
Shipping is worked out automatically from where your order is going — you will see the exact cost at checkout once you enter your address. Standard delivery is free once your order reaches the amount shown for your destination.
| Destination | Standard | Express | Free over | Time |
|---|---|---|---|---|
| Uganda | $3.99 | $7.99 | $50.00 | 2–5 working days |
| Türkiye | $2.99 | $6.99 | $50.00 | 2–4 working days |
| East Africa | $9.99 | $19.99 | $150.00 | 5–10 working days |
| Africa | $14.99 | $29.99 | $200.00 | 7–14 working days |
| Middle East | $12.99 | $24.99 | $150.00 | 5–10 working days |
| Europe | $12.99 | $24.99 | $150.00 | 4–9 working days |
| North America | $16.99 | $34.99 | $200.00 | 6–12 working days |
| International | $19.99 | $39.99 | $250.00 | 8–16 working days |
Times are estimates in working days, excluding weekends and public holidays, and start from dispatch rather than from when you place the order. Express is quicker at every destination and is shown at checkout. If your country is not listed above, it is priced as International.
Duties and taxes
For deliveries outside the destination country’s own borders, any customs duty or import tax is set by that country and is the recipient’s responsibility. We cannot calculate or pre-pay it, and we cannot mark parcels as gifts.
If something goes wrong
- Tracking has not updated for 5 working days — contact us and we will open an enquiry with the carrier.
- The parcel is marked delivered but has not arrived — tell us within 7 days so we can investigate while the carrier still has records.
- The parcel arrived damaged — photograph the outer packaging before opening it if you can, then contact us. This is the single most useful thing for a claim.
- The wrong item arrived — do not open or use it. We will send the right item and arrange collection at our cost.